Customer Care
Returns & Refunds Policy
At Ooh La La, we want you to love every item you purchase. If you’re not completely satisfied, we’re here to help.
Return Eligibility
Returns are accepted within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of wear, damage, or alteration.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Clearance or final sale items.
- Personalized or custom-made products.
- Gift cards.
- Items marked as non-returnable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is damaged, defective, or shipped incorrectly, Ooh La La will cover the return shipping costs or provide an appropriate replacement.
Order Cancellations
Orders may be canceled before they are processed for shipment. Once an order has processed or shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding your order or this policy, please contact our customer support team through the Contact Us page on our website. We’re committed to providing a smooth and enjoyable shopping experience.