Customer Care
Shipping Policy
Welcome to Ooh La La. We are committed to providing a smooth and enjoyable shopping experience from the moment you place your order until it arrives at your door.
Order Processing
- Orders are processed within 1–3 business days.
- Orders are processed Monday through Friday, excluding holidays.
- Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times:
- Free Standard Shipping (U.S.): 7–15 business days
- Express Shipping (when available): 3–7 business days
Delivery estimates begin after your order has been processed and may vary due to carrier delays, weather, customs, or other factors beyond our control.
Shipping Destinations
At this time, Ooh La La ships to addresses within the United States.
Shipping Costs
We proudly offer Free Standard Shipping on all eligible U.S. orders.
If Express Shipping is available for your order, the shipping charge will be displayed at checkout.
Tracking Your Order
If tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been dispatched.
Delayed or Lost Packages
While we work with trusted shipping partners, delivery delays can occasionally occur.
If your package has not arrived within the expected delivery window, please contact us and we will work with the shipping carrier to investigate the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Ooh La La is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.